The repair will consist of Apple swapping out the graphics card and on average will take 3-5 days.Īnd here’s a look at Apple’s internal notice to employees and service providers:Īpple hasn’t publicly announced the program, and it’s unclear if it might do so at a later point or leave it to retail staff and authorized service providers to inform customers on a case by case basis.
Computer freezes or restarts unexpectedlyĪpple has instructed staff and authorized service providers to fix eligible Mac Pros showing signs of graphics issues at no charge to the customer.No video on the external display even though the computer is on.Distorted or scrambled video on the external display.In the notice, Apple notes that Mac Pros manufactured between Februand Apare eligible for repairs due to issues with the machine’s graphics cards that “may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.”Īpple goes into a bit more detail about the symptoms eligible for repair: We obtained the notice (pictured below) that Apple this week sent out to its authorized service providers detailing the new program and those eligible for repairs or replacements. Apple is launching a new Mac Pro Repair Extension Program to address complaints of video related issues with select models of its latest high-end desktop offering, 9to5Mac has learned.
